A Stressful Month in the Life of a Customer Success Manager

A Stressful Month in the Life of a Customer Success Manager

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On this episode of the Enterprise Techniques Explored podcast, we converse to Aaron Lapierre, Buyer Success Director at DoubleDutch, who lets us in on the techniques he makes use of to retain high-ticket clients.

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Struggling to retain your customers or make them happy? This interview incorporates a course of Aaron makes use of that has assured DoubleDutch retain high-ticket clients which maintaining it mild sufficient to by no means miss a buyer’s deadline on their occasion.

We talk about what customer success is, why it’s important, and how one can get began implementing it in your enterprise (and justify the prices). From the high-level definitions of buyer success all the best way right down to the nuts-and-bolts of the system, this podcast is a goldmine for any providers or SaaS enterprise.

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